Legal

Privacy Policy

Last updated: 17 March 2026

1. Who we are

HSK 3D (“we”, “us”, “our”) is a UK-based business that designs and manufactures 3D printed products. We operate the website at hsk3d.co.uk. We are the data controller for personal data collected through this website.

2. What data we collect and why

Order data

When you place an order we collect your name, email address, phone number, and shipping address. This is necessary to fulfil your order and is processed under contract performance (UK GDPR Article 6(1)(b)).

Payment data

Payments are processed securely by Stripe. We never see or store your card details. Stripe acts as a data processor under their own privacy policy: stripe.com/gb/privacy.

Newsletter & marketing

If you sign up to our newsletter we collect your email address and store your explicit marketing consent with a timestamp. This is processed under consent (UK GDPR Article 6(1)(a)). You can unsubscribe at any time via the link in any email or by contacting us.

Contact form submissions

If you contact us via our contact form we collect your name, email address, and message. This is processed under legitimate interests (UK GDPR Article 6(1)(f)) to respond to your enquiry.

Technical data

We may collect standard server logs (IP address, browser type, pages visited) for security and performance monitoring. This is processed under legitimate interests.

3. How we use your data

Processing and fulfilling your orders
Sending order confirmation and dispatch notifications
Responding to customer service enquiries
Sending marketing emails (only with your explicit consent)
Improving our website and services
Complying with legal obligations

4. Who we share your data with

We do not sell your personal data. We share data only with trusted third-party service providers necessary to operate our business:

Stripe — payment processing
Brevo (Sendinblue) — transactional and marketing email delivery
Royal Mail — order delivery (name and address shared as required)
Google (Fonts) — web fonts used to display our site

We may also disclose data when required by law or to protect our legal rights.

5. Data retention

Order data — retained for 7 years to comply with UK tax and accounting obligations
Newsletter subscribers — retained until you unsubscribe, then promptly removed from active lists
Contact enquiries — retained for 2 years, then deleted

6. Your rights under UK GDPR

You have the following rights regarding your personal data:

Right to access — request a copy of the data we hold about you
Right to rectification — ask us to correct inaccurate data
Right to erasure ("right to be forgotten") — ask us to delete your data
Right to restrict processing — ask us to limit how we use your data
Right to data portability — receive your data in a structured, machine-readable format
Right to object — object to processing based on legitimate interests
Right to withdraw consent — for any processing based on consent (e.g. marketing emails)

To exercise any of these rights, contact us at jack@hsk3d.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

7. Cookies

We use cookies on this site. For full details see our Cookie Policy.

8. Security

We take reasonable technical and organisational measures to protect your personal data. All data is transmitted over HTTPS. Payment data is handled exclusively by Stripe and never stored on our servers.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised “last updated” date. Continued use of the site after changes constitutes acceptance of the revised policy.

10. Contact

For any privacy-related questions or to exercise your rights, contact us at: jack@hsk3d.co.uk or via our contact page.